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01708 300 020

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FAQ

Learn More About Our Cleaning Services

  • What cleaning and housekeeping tasks can I have done?
    In short: any cleaning or related domestic task done in your home. This includes general house cleaning, but also folding clothes, putting on washing, drying clothes, ironing, folding clothes, changing the linen, etc. It’s entirely flexible, and your cleaner will help and do whatever your priorities are in any given week.
  • Will I have a vetted cleaner?
    Yes, certainly -- your allocated cleaner has been through a thorough vetting process before we introduce them to you or any client. We have a proprietary 4-phase recruitment process, and it includes an initial screening, a telephone evaluation to determine if the candidate appears to be the right type of person for the role. Following this, if the applicant appears suitable, an interview is performed in the cleaner candidate’s own home. We regularly monitor the cleaner's performance and only allocate more work according to satisfactory feedback from clients. We have taken photo, documents, ID and references; and we check that all is in order. The cleaner has signed a declaration and a consent form to go through a DBS "police check" -- so that you can feel good about the cleaner who works in your home.
  • I want a regular service, but I need to make sure I'll be happy. Can I have a trial?
    You'll want a cleaner who's a good match for you. That's why we provide a guarantee that you'll be happy with your regular cleaner. There's a process towards ensuring that, and there's a replacement service in case you didn't feel that the first 1 or 2 cleaners were the best match for you. If we cannot provide you a cleaner who's a good match for you, we'll cancel and close the file. You are at all times covered by that built-in guarantee (that's why it's better than a "trial").
  • I want a regular service, but can I have fortnightly?
    In short, yes, but remember that you're normally best off with a weekly schedule, for 3 reasons: (1) you get a lower rate with weekly, (2) there is a greater choice of cleaner operatives available for weekly, and (3) it is normally more hygienic to have a bit of cleaning done more regularly, rather than vice-versa. However, you can definitely have fortnightly, if that's what you prefer.
  • Materials, sprays and equipment - who provides?
    Your cleaner will work to your direction & approval and will use your materials and equipment, so that you can decide exactly which sprays and tools to be used in your home. Many clients prefer this way anyway, because they’re very aware of the various sprays they want to use (and not use) in their home. It is the most hygienic way to operate, because the cleaner won’t bring dust from another house into your home. Moreover, you can be also sure that there won’t be any harsh or unknown chemicals, allergens or irritants sprayed in your home.
  • Where are the cleaners from?
    Your cleaner is local and near you. Cleaners operatives are typically within a reasonable distance of within 1 - 3 miles.
  • What if my cleaner is absent or away?
    Your regular cleaner should come every time as a regular, routine schedule. If on a rare occasion your cleaner is away, there are backup cleaners available, on request. You can then continue to enjoy a clean home. This is all part of the service, and there is no extra charge for cover cleaners.

Billing & Pricing

Choose The Right Package For Your Home Cleaning Needs

Easy Payment 

Contact us for a specific quote for your requirements. We'll answer any questions you may have, and we'll go over the simple 1-2-3 steps to get your cleaner arranged. 

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Payment is very simple, and we'll go through that as well.

Regularity and routine

Your regular cleaner should come every time as a regular, routine schedule. If on a rare occasion your cleaner is unable to go,  or you need to move the day/time, simply have her come another day/time that week. Alternatively, just let us know if you require a cover cleaner. 

You're guaranteed to be happy with your regular cleaner

Our personal and dedicated service means we stand behind the quality of our work. If you do not feel that your weekly cleaner is the best match for you, just let us know so that a replacement can be allocated. 

About Us

At Homevetted Cleaners™ we focus on the London areas of Romford, Gidea Park, Hornchurch, Emerson Park, Harold Hill, Harold Wood, Harold Park, Ardleigh Green, Gallows Corner, Collier Row, and surrounding areas.

We are owned and operated by and an affiliate of Alfa Cleaners Middx. 

Location
Operating Hours

Corresp:

84 Station Rd, Gidea Park 
Romford RM2 6DB

Cleaning services are available daytime throughout Mon-Sun

Office phones are attended

Mon - Thu: 9.30 am - 6 pm
Fri: 9.30 am - 5 pm

01708 300 020

hello at homevettedcleaners.co.uk

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